Escape Room FAQ
WHAT IS AN ESCAPE ROOM?
An escape room is a live action-adventure. You will be “locked-in” while you work with your team to find clues, solve puzzles, open locks, and escape! Learn more about what escape rooms are here.
DO I HAVE TO PAY FOR MY ENTIRE GROUP AHEAD OF TIME?
Yes. To minimize contact between our staff and your group, we are requesting all payments to be handled fully in advance of your booking. If your numbers change, give us a call! For any players that are no longer able to make it, we will issue a refund. For any additional players, we will charge the credit card on file, with your permission.
WHAT’S YOUR CANCELLATION POLICY?
We allow for cancellations and reschedules 48 hours prior to your booking. If you cancel within 48 hours of your booking, you will forfeit your game, and no refund will be issued. If you need to reschedule due to COVID-19 symptoms within the 48-hour window, you will be able to reschedule, without penalty.
ARE THE DOORS TO YOUR GAMES LOCKED?
No! They are never locked. You’re always able to leave the room in case of an emergency or if you need to use the restroom!
HOW LONG DOES THE ESCAPE ROOM TAKE?
Our games are designed to take about an hour to complete if you’re lucky.
HOW MANY PEOPLE CAN PLAY IN THE ESCAPE ROOM?
We recommend a team size of between 1-5 people for all of our games. Our rooms are considered small to medium and 5 people would be an absolute maximum to allow the rooms to not feel overly crowded.
IF I BOOK A GAME, WILL I BE PUT IN WITH PEOPLE I DON'T KNOW?
No! We have decided to make all of our games private bookings. This means, as soon as there is a booking made for the game, no one else will be able to join your group. It will just be you and your team playing the game.
WHAT IS THE COST?
Games are $20 (+HST) per person. Children under 5 are free, children 12 or older can play in the escape room without a parent or guardian but must have the waiver signed by one.
ARE ESCAPE ROOMS SCARY?
For the most part, no. We try to keep our games to a family-friendly theme so everyone can have a great time! We do have one game that is not suitable for everyone, Haunted Toy Room is a scary game and we do recommend a minimum age of 13 for this one.
ARE THERE ANY AGE RESTRICTIONS FOR PLAYING A GAME?
We have a minimum age of 5 for those that will participate in the game, children under 5 are free for the escape. We do ask that kids under the age of 11 be accompanied by at least one adult while playing the game.
WHERE ARE YOU LOCATED?
Sweet Escapes is located at 205 North Front St. Unit 1 Belleville, Ontario, right in with Northway Restaurant. There is parking in the front and even more in the back.
DO YOU TAKE WALK-INS?
If we’re open and have space, yes! However, we have limited staff on-site due to COVID-19 precautions. So please make a booking in advance to guarantee your spot.